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Effective Date: [To be added]
Contact: 📧 dpo@turingfly.com
TuringFly LLP ("TuringFly", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with us through WhatsApp, Instagram, or any other chat-based or social media platform.
1. Information We Collect
When you use TuringFly's services, we may collect the following types of personal data:
- Identity Data: Name, gender, date of birth, government ID documents (e.g., passport, Aadhaar, visa copies).
- Contact Data: Phone number, email address, residential address (if needed for deliveries).
- Travel Data: Flight/train/bus bookings, accommodation preferences, travel history, visa details.
- Financial Data: UPI IDs, bank transfer details (we do not store card information).
- Communication Data: Chat history, preferences, and interactions with our agents or AI assistants.
- Device/Meta Data: Basic browser or device info if you interact with links or files we share.
2. How We Use Your Information
We process your personal information to:
- Provide booking and travel planning services.
- Send travel confirmations, updates, and alerts.
- Assist with cancellations, refunds, and changes.
- Fulfill legal or regulatory requirements.
- Improve service delivery and personalize suggestions.
- Handle customer support and dispute resolution.
3. How We Share Your Data
We share your personal data only as required to complete or support your travel arrangements, such as with:
- Airlines, railways, bus operators, and hotel partners.
- Insurance providers, visa consultants, and logistics partners.
- Payment gateways and financial institutions.
- IT service providers or agents working on our behalf.
We do not sell, rent, or trade your data for marketing purposes.
4. Data Storage & Security
We implement reasonable technical and organizational safeguards to protect your information, including:
- Encrypted backups and secure servers.
- Role-based access control for internal personnel.
- Timely updates and patching of software systems.
Your data is retained only for as long as necessary to fulfill your requests or comply with legal obligations.
5. Your Rights
You have the right to:
- Request access to your data.
- Ask for corrections or updates.
- Request deletion (subject to legal constraints).
- Withdraw consent for non-essential data processing.
To exercise any of these rights, please contact:
📧 dpo@turingfly.com
6. Children's Privacy
Our services are not intended for children under the age of 18 unless supervised by a parent or legal guardian. We do not knowingly collect data from minors.
8. Data Breach Notification
In the event of a data breach that affects your personal data, we will notify you and the appropriate authorities in accordance with applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted at https://turingfly.com/privacy with the updated effective date.
10. Contact Us
For any privacy-related queries or concerns, reach out to our Data Protection Officer:
📧 dpo@turingfly.com
Privacy Commitment
TuringFly is committed to protecting your privacy and ensuring the security of your personal information. If you have any questions or concerns about our privacy practices, please don't hesitate to contact our Data Protection Officer at dpo@turingfly.com.